Terms & Conditions

Confirmation and Minimum Numbers

• Tours are subject to confirmation based on a minimum of two participants.
• Discover Mildura Tours reserves the right to cancel or reschedule a tour if the minimum numbers are not met.
• You will be notified in advance if a tour is cancelled or rescheduled.

Availability of Venues

• Tours are dependent upon the availability of venues and attractions.
• In the event that a scheduled venue is unavailable, Discover Mildura will make reasonable efforts to provide a suitable alternative.

Seasonal Weather Conditions & Road Closures

• All tours are subject to change or modification based on seasonal weather conditions and road and/or National Park closures.
• Discover Mildura Tours reserves the right to alter the itinerary for safety reasons or to enhance the overall tour experience.

Variation at Operator's Discretion

• Tours may vary at the operator's discretion on the day of the tour.
• The operator will make reasonable efforts to ensure that any variations do not significantly impact the overall tour experience.

Dietary Requirements

• Participants are required to provide any dietary requirements in advance.
• Discover Mildura Tours will make reasonable efforts to accommodate dietary restrictions but cannot guarantee that all requests can be met on all tours.

Booking and Payment

• Confirmation in writing (via email) required to secure a booking.
• Part or full refunds available at discretion of operator due to last minute illness or other exceptional circumstances.

Cancellation and Refund Policy

• Full tour payment is only required the evening prior to tour day; no deposits are necessary. Full refund will be offered at operator's discretion if cancellations are made due to illness or other exceptional circumstances. Partial refund may be paid if cancellation occurs on the morning of the tour day booked, at operator's discretion.

Participant Conduct

• Participants are expected to behave responsibly and follow the instructions of the tour guide.
• Discover Mildura Tours reserves the right to remove any participant from the tour who poses a safety risk or disrupts the experience for others.

Liability

• Discover Mildura Tours is not liable for any loss, injury, or damage to participants or their belongings during the tour.
• Participants are advised to obtain their own travel insurance.

Photography and Media

• Discover Mildura may take photographs or videos during the tour for personal and promotional purposes.
• Participants who do not wish to be photographed or filmed should inform the tour guide at the beginning of the tour.

Changes to Terms and Conditions

• Discover Mildura Tours reserves the right to update or modify these terms and conditions at any time.
• Participants will be notified of any changes.
• By booking a tour with Discover Mildura Tours, participants acknowledge and agree to these terms and conditions.